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The Patients Participation Group, normally referred to as the PPG, are a small group of patients at the Surgery who meet in person with the Management about 6 times each year.
These meetings give the Surgery an opportunity to advise the members of forth coming changes and to seek views on them. It also gives the members the chance to provide feedback to the Surgery, drawing attention to general points of concern. It is not a forum for specific complaints. In addition, the Surgery is asked to provide details of the services provided and the extent to which it has met its contractual requirements. The overall aim is to work with the Surgery to improve where necessary patient’s experiences.
The PPG is now looking to increase its membership and if you are interested in joining please email Daisy Evans – Patient Experience Manager, (daisy.evans@hcrgcaregroup.com) and /or leave a message with reception .If you would like to have a chat with the Surgery and/or the Chair of the PPG before making a decision please do get in contact via the email patientparticipation.group2@nhs.net
If you are interested in joining a virtual PPG please indicate using the e mail address above or contacting the Surgery.
Church Lane Surgery Patient Participation Group (PPG) meeting minutes 29th April 2026